The AI that answers the phone for you
The first Italian generative phone assistant, featured in Gambero Rosso, ANSA, and industry publications. Designed for restaurants and hotels: it handles reservations, orders, and customer inquiries 24/7.
| Cliente | chiama.ai |
|---|---|
| Industry | Restaurant & Hospitality |
| Anno | 2024 |
| Durata | 8 months |
- Voice AI model research and selection
- Speech-to-text and text-to-speech pipeline optimization
- End-to-end call management ecosystem
- Restaurant and hospitality integrations
- Conversational UX and knowledge base
chiama.ai is the first phone assistant powered by generative artificial intelligence in Italy. It answers calls for restaurants and hotels, managing table reservations, takeaway orders, and customer inquiries by drawing from a customized knowledge base. A product born from intensive research and optimization in selecting AI models and building the entire call management ecosystem.
Missed calls, lost reservations
Restaurants and hotels lose up to 30% of calls during peak hours. Staff are busy with in-house guests and cannot answer, causing missed reservations and frustrated customers.
- Unanswered calls during service and after hours
- Staff forced to interrupt service to answer the phone
- No 24/7 phone coverage without prohibitive costs
- Inability to handle simultaneous call spikes
- 1
Research
In-depth analysis of available voice AI models, benchmarking on the Italian language, and latency optimization for natural real-time conversations.
- 2
Prototype
Building the first voice assistant with a complete pipeline: call reception, speech-to-text, AI processing, text-to-speech, and response.
- 3
Integration
Development of the call management ecosystem with table reservations, order taking, and access to the venue's knowledge base.
- 4
Optimization
Continuous fine-tuning on real-world cases, latency reduction, and improvement of conversational naturalness.
The assistant that never misses a call
A complete AI system that answers the phone like a staff member: takes reservations, manages orders, and answers customer questions with always up-to-date information from the venue's knowledge base.
24/7 Auto-Answer
Answers every call at any time, even during service or after hours, so you never lose a customer.
Table Reservations
Handles reservations by checking availability, preferences, and special requests in a conversational way.
Order Taking
Collects takeaway or delivery orders with customizations, bases, proteins, and toppings.
Knowledge Base
Answers questions about menus, allergens, hours, and services by drawing from the venue's customized knowledge base.
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