A single hub for documents and condominiums
Unified platform that digitizes the archive, centralizes communications from WhatsApp, email, and phone, and accelerates responses thanks to AI.
| Cliente | Studio Legale Armani |
|---|---|
| Industry | Legal Services and Condominium Administration |
| Anno | 2025 |
| Durata | 6 months |
- UX/UI Design
- Full-Stack Development
- AI and NLP Integration
- Omnichannel Integration (WhatsApp, Email, Phone)
- Data Architecture and Security
We designed and developed an integrated platform for Studio Legale Armani that combines two operational pillars: intelligent document management (Archive and Find Easily) and omnichannel communication with over 10,000 tenants (Stress-free Communications). A single solution to eliminate paper, organize requests, and respond promptly.
Paper archive and requests scattered across multiple channels
The firm managed documents only on paper and received condominium requests from WhatsApp, email, and phone without a central collection point. This led to lengthy searches, delayed responses, and the risk of losing information.
- Exclusively paper-based document archive, with searches taking minutes or hours
- Condominium requests scattered across WhatsApp, email, and phone without unified tracking
- Manual cataloging and sorting processes that slowed down responses
- Over 10,000 tenants to manage with tools not designed for that volume
- 1
Discovery
Analysis of the firm's operational workflows and mapping of communication channels to define a unified architecture.
- 2
Design
Design of the intuitive interface for operators and lawyers, with a focus on usability and accessibility.
- 3
Development
Modular implementation: first the document management with AI, then omnichannel capabilities and external integrations.
- 4
Launch
Progressive deployment and team training for daily adoption of the platform.
A unified and intelligent platform
Integrated system that digitizes the archive with AI cataloging, centralizes all communications into trackable tickets, and supports operators with AI-generated response suggestions. Documents findable in seconds, requests managed from a single panel.
Omnichannel
WhatsApp, email, and phone (via Chiama.ai) converge into a single ticket queue with a complete history for each tenant.
AI for classification and responses
AI automatically classifies requests, assigns priorities, and generates customizable response drafts to speed up replies.
Intelligent digital archive
Documents acquired from email and scanner, analyzed by AI to extract metadata and searchable in a few seconds.
Quick responses
Chat panel with AI suggestions and condominium context readily available to respond quickly and consistently.
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