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SaaSAIManagement Software

All channels, one platform

Email, WhatsApp, and phone unified for businesses and professionals who want to manage customers without fragmentation and with artificial intelligence.

2025In continuous development
ClienteColibryx S.r.l.
IndustryCustomer Care & Communication
Anno2025
DurataIn continuous development
Cosa abbiamo fatto
  • Multi-Tenant SaaS Architecture
  • Omnichannel Integration (Email, WhatsApp, VoIP)
  • Conversational Artificial Intelligence
  • Unified Ticketing System
  • UX/UI Design and Frontend Development
Il progetto

Loquia AI is Colibryx's in-house product: a multichannel customer care platform that unifies email, WhatsApp, and a telephone switchboard into a single hub. Designed for businesses and professionals who want to respond to customers wherever they are, with AI that automates responses and a unified ticketing system to track every interaction.

La sfida

Fragmentation kills efficiency

Businesses manage email, WhatsApp, and phone on separate tools. Customers repeat the same information, operators lose context, and no one has a complete overview of interactions.

  1. Different tools for each channel: separate inboxes, WhatsApp apps, and switchboards
  2. No unified visibility: impossible to track the full customer journey
  3. Slow responses: operators forced to jump between multiple interfaces
  4. High costs: multiple licenses and training on different systems
Our Approach
  1. 1

    Discovery

    Analysis of the real needs of SMEs and professionals: which channels they use, what pain points they have, how they would like to work.

  2. 2

    Architecture

    Modular design: each channel integrates into a central hub, with shared AI and unified data for maximum flexibility.

  3. 3

    Development

    Iterative implementation: AI switchboard, chatbot, ticketing, and WhatsApp/Email integrations within a coherent ecosystem.

  4. 4

    Evolution

    Living product: continuous improvements based on real feedback and new needs in the customer care market.

The Solution

A smart hub for all channels

A platform where email, WhatsApp, and phone converge into unified tickets. AI responds automatically where possible, operators see the full context, and customers never repeat the same story.

AI Switchboard

24/7 automatic call answering with conversational AI. No lost calls, transcription, and sentiment analysis on every conversation.

Omnichannel Chatbot

Web, WhatsApp, and Telegram widgets with the same AI. Collects leads, answers FAQs, and creates automatic tickets for complex requests.

Unified Ticketing

Every interaction becomes a ticket with a complete history. Kanban view, SLAs, smart assignment, and AI suggestions for responses.

Knowledge Base and RAG

AI consults company documents in real-time. Upload manuals and FAQs, the system responds accurately without retraining.

Screenshot
Loquia AI — coverDashboard principale Loquia AI con vista ticket e metricheInterfaccia conversazione ticket con chat e dettagli clienteWidget chatbot embeddabile su sito web

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