From WhatsApp chaos to a spare part in one click
A platform that unifies communication, artificial intelligence, and a parts catalog. Parts retailers respond faster, with fewer errors and complete tracking.
| Cliente | Quoting24 |
|---|---|
| Industry | Automotive |
| Anno | 2025 |
| Durata | 8 months |
- UX/UI Design
- Web App Development
- WhatsApp Business Integration
- Artificial Intelligence System
- Integration with parts catalog
We built a customer service platform for Quoting24, dedicated to the automotive parts sector. It centralizes requests via WhatsApp, automatically extracts license plates and VINs with AI, suggests correct searches, and integrates the QRicambi catalog. Every conversation becomes a traceable ticket, every request is analyzed in seconds.
A sector still relying on Excel and personal WhatsApp
Parts retailers managed requests via email, phone, and personal WhatsApp. No tracking, no shared history, repeated manual searches. The risk of errors and duplications was high.
- Communications dispersed across untraceable channels
- No shared history among operators
- Manual and repeated parts searches for each request
- Inability to measure times and performance
- 1
Discovery
We mapped the real workflows of parts retailers and identified bottlenecks in the request management process.
- 2
Design
Designed an interface that combines WhatsApp chat, tickets, and search results in a single operational view.
- 3
Development
Implemented WhatsApp integration, the AI engine for license plate/VIN extraction, and the connection with QRicambi.
- 4
Training
Dedicated sessions for staff and documentation to best leverage AI and the ticketing system.
A unique hub for requests, AI, and orders
The platform receives requests via WhatsApp, analyzes them with AI to extract license plates and vehicle data, suggests optimal search strings, and connects to the QRicambi catalog. Operators work on tracked tickets, with complete history and real-time synchronization.
Centralized WhatsApp
All conversations in a single interface. Text messages, voice messages, attachments, and videos. Complete tracking and no loss of context.
AI that extracts data
Artificial intelligence reads requests and automatically extracts license plate, VIN, make, and model. It suggests the most effective searches to quickly find the right parts.
Structured Ticketing
Every request becomes a ticket with status, assignment, and history. No more lost or duplicated requests among operators.
QRicambi Integration
Direct search in the QRicambi catalog, real-time availability, and the ability to add to the order without leaving the conversation.
I recommend Colibryx to anyone with a difficult project because within Colibryx you will find people who are solution-oriented and do not stop at just completing tasks or fulfilling a contract to achieve the objective.
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